Grievance Redressal
We want to fix problems quickly. This page explains how to raise a complaint about QwikExit, including about a purchase, payment, exit check, offer, content, your account or your personal data, and how it is handled under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
1. Grievance Officer
| Name | Grievance Officer |
| Designation | Grievance Officer, BharatAI Solutions Private Limited |
| hello@qwikexit.com | |
| Address | C-24 Shaha Dana Colony, Izzat Nagar, Bareilly, Uttar Pradesh 243122, India |
| Working hours | Monday to Saturday, 10:00 to 18:00 IST (emails are received at any time) |
The Grievance Officer is also the person who answers questions about how we process personal data, as required by section 8(9) of the DPDP Act.
2. How to complain
Email the Grievance Officer from your registered email address (or write to the address above) and include:
- Your name and registered email or phone number.
- What happened, with the date, store, and invoice number or payment ID if it is about a purchase.
- Screenshots or documents that help, and what outcome you want.
3. Timelines
| Step | Timeline |
|---|---|
| Acknowledgement, with a complaint reference number | Within 24 hours |
| Resolution of complaints and grievances | Within 15 days of receipt |
| Requests to remove content that exposes private areas of a person, or impersonation | Within 24 hours (IT Rules, Rule 3(2)(b)) |
| Requests to exercise DPDP rights (access, correction, erasure, nomination) | Within 15 days, and never later than 90 days (DPDP Rules) |
| Refund decisions | Within 7 working days (see the Refund & Cancellation Policy) |
4. If you are not satisfied
- Personal data: after using our grievance process, you may complain to the Data Protection Board of India (dpb.gov.in) under section 13(3) of the DPDP Act.
- Consumer complaints: the National Consumer Helpline (1915, consumerhelpline.gov.in) or the e-Daakhil portal for Consumer Commissions (edaakhil.nic.in).
- Content decisions by an intermediary: the Grievance Appellate Committee (gac.gov.in) within 30 days of our decision.
- Payment disputes: your bank, and then the RBI Integrated Ombudsman (cms.rbi.org.in).
- Cyber fraud: cybercrime.gov.in or the helpline 1930.
5. Company details
BharatAI Solutions Private Limited
Registered office: C-24 Shaha Dana Colony, Izzat Nagar, Bareilly, Uttar Pradesh 243122, India
Email: hello@qwikexit.com · Website: qwikexit.com
DPIIT recognised startup (DIPP286747) · Start In UP recognised startup (R/STARTUP/UP/LKO/2026/000046054)