Acceptable Use & Fair Exit Policy

1. Shoppers must not

• Leave a store with goods that are not scanned and paid for, or scan a cheaper item instead of the one taken.
• Remove, swap, copy or tamper with barcodes, price labels, security tags, store QR codes or Cart QR codes.
• Share, screenshot, edit or reuse an exit pass, or use one that belongs to another purchase.
• Use another person's account or payment method without permission, or make chargebacks for purchases you received.
• Abuse offers or coupons, for example with multiple accounts.
• Harass, threaten or abuse store staff or other shoppers.

2. Nobody may

• Hack, probe, scan or overload our systems, or bypass security, limits or plan restrictions.
• Reverse-engineer, decompile or copy the apps, or use bots, scrapers or automated tools except our published APIs.
• Upload or send unlawful, false, defamatory, obscene or infringing content, malware, or content that threatens the unity, integrity, defence, security or sovereignty of India or public order (as listed in Rule 3(1)(b) of the IT Rules, 2021).
• Impersonate any person, or misuse anyone's personal data obtained through the Platform.
• Use the Service for money laundering, fraud, or selling prohibited or illegal goods.

3. Fair exit verification (rules for stores and staff)

Exit checks protect the store, and must also respect the shopper's dignity, privacy and rights. Store staff and retailers must:

• Check the exit pass and items calmly and courteously, the same way for everyone. Never select or treat shoppers differently on the basis of religion, caste, gender, race, place of birth, disability, appearance or language.
• Treat a risk level shown in the app as a suggestion to check more carefully, not as proof or an accusation.
• Check only the bag and receipt. Never search a person, touch them, take their phone or belongings without consent, or physically stop or detain them.
• If items are missing from the bill, explain clearly and offer to scan and pay or to leave the item. Call the store manager for disagreements. Only the police can investigate suspected theft.
• Not photograph or record shoppers with personal phones, or share any shopper's details or images.
• Record mismatches accurately in the app; never mark a pass as checked without checking.

Shoppers who feel a check was unfair can ask for the store manager and complain to us (see Grievance Redressal). We investigate every complaint with the retailer.

4. What we do about breaches

Depending on how serious it is, we may warn, limit features, suspend or close accounts, remove content, report matters to the police or other authorities, and work with retailers to recover losses. We act fairly, tell the person concerned where the law allows, and give them a chance to respond. To report misuse, email hello@qwikexit.com.

5. Contact