Account & Data Deletion
This page explains how to delete your QwikExit account (the QwikExit shopper app, published by BharatAI Solutions Private Limited) and its data, what is erased, and what the law requires us to keep. It is our account-deletion page for Google Play and the Apple App Store, and part of our Privacy Policy. You can delete your account without reinstalling the app, by email.
Fastest way: open the app → Profile → scroll to the bottom → Delete account → confirm. It happens immediately and cannot be undone.
1. Delete in the app
- Open the QwikExit app and sign in.
- Tap your picture at the top of Home to open Profile.
- Scroll to the bottom and tap Delete account.
- Read the message and confirm. You are signed out on this device and your account is closed at once.
2. Delete by email (without the app)
Email hello@qwikexit.com from the email address registered with your account, with the subject "Account deletion request". We may ask you to confirm with a one-time code so that nobody else can delete your account. We acknowledge within 24 hours and complete deletion within 7 working days, and confirm by email.
Store staff: ask your employer's administrator to remove your login, or email us; records your employer must keep are handled as described in section 5.
3. What is deleted
- Your name, email address, phone number and profile picture, and your Google or Apple sign-in links. Your email is replaced with an unusable placeholder and the account can no longer be used.
- All your sign-in sessions on every device.
- Your preference profile (personal recommendations).
- Your saved last location, follows, offer alerts and settings.
- The link between you and your cart activity: past activity stays only as anonymous statistics that cannot identify you.
- An active Pro plan is cancelled so you are not charged again.
4. What we keep, and why
| Data | How long | Why |
|---|---|---|
| Purchase, GST invoice and payment records of your past purchases, with your name and email removed (shown as "Deleted account") | At least 8 years from the end of the financial year of each sale | Required of the retailer and us by the CGST Act, 2017 (section 36), the Income-tax Act and the Companies Act, 2013 |
| Pro plan payment records | 8 years | Tax and accounting law |
| A record that you asked for deletion (date, masked email) | As long as needed to prove compliance | DPDP Act: we must be able to show we honoured your request |
| Security logs that may include your account ID or IP address | At least one year, then deleted | DPDP Rule 6 and security obligations |
| Records needed for an open dispute, fraud investigation or legal order | Until it is closed | Legal claims and compliance with law |
| Encrypted backups | Overwritten on a rolling basis, usually within 30 days | Disaster recovery; not used otherwise |
5. Deleting some data without closing your account
In Profile → Privacy & My Data you can, at any time:
- Turn off "Personal recommendations": your preference profile is deleted.
- Turn off "Improve the store experience": new activity is no longer linked to you.
- Turn off "Offers & notifications" or "Remember my last location": alerts stop and your saved location is deleted.
- Download a copy of your data.
Unfollow brands and stores in Offers; edit your name and phone in Profile. For anything else, email hello@qwikexit.com.
Third parties
Payment records held by Razorpay and by your bank are kept under RBI rules and are not deleted by deleting your QwikExit account. Google or Apple sign-in links can also be removed in your Google or Apple account settings.
6. Contact
BharatAI Solutions Private Limited
Registered office: C-24 Shaha Dana Colony, Izzat Nagar, Bareilly, Uttar Pradesh 243122, India
Email: hello@qwikexit.com · Website: qwikexit.com
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